AIS Fibre is highlighting its objectives to level up service standards in home internet, with a promise to deal with and troubleshoot any customer problem within 24 hours. AI technology has been deployed to provide Intelligent Service, which is convenient to access for customers on the myAIS application. The Smart Diagnostic system has functions to analyze and remedy user issues, make an appointment with technicians, and follow up the status of the troubleshooting. The system has now been upgraded to another level with the brand-new feature,
AIS Fibre Onsite Tracking. The service meets the needs of customers by connecting to Service Operation Assistance (SOA) technology with the GPS system to track the progress of the technician team and provide convenience to customers, in every individual case eg. new installation, moving the installation point, service maintenance and installing AIS PLAYBOX, or Mesh WiFi. The team’s progress can be tracked in real-time via the myAIS application.
Sunee Rojanaolarnrat, Head of Fixed Broadband Marketing Unitat AIS noted, “Besides our mission to provide the best in class home Internet experience to our customers, AIS Fibre is setting new standards of service and customer care, a current ongoing effort of Intelligent Service. This is leveraging AIS capacities in digital technology to level up the Customer Journey to continue our service, especially in the matter of making an appointment with the service team for an installation or troubleshooting. Customers are supplied with a clear estimated time of arrival (ETA) of the team on the premises.”
Today we are launching a new feature, AIS Fibre Onsite Tracking. The system displays GPS location coordinates connecting to the app used by the service team who are on their way. AIS Fibre Onsite Tracking alertscustomers to their status 40 minutes before the appointment, so that the customers can plan their time with certainty. We have developed new features in myAIS application for our customers to be able to simultaneously track our technicians team’s location with a simple and comprehensive map. These new features also include an estimated time to arrival of the teams and the team contact’s channel. A notification of the team’s arrival will be sent to the customers when the team is within a 500meter radius from the customers’ location as well.
“We are fully aware of how preciously customers value their time. Customers are at the heart of everything we do at AIS Fibre, and our driving inspiration. We think that AIS Fibre Onsite Tracking is not only a service innovation but also be a case of using technology to provide convenience to customers to plan their lives with granular time management,” said Sunee.
